We understand that exclusions can be frustrating, particularly for paying customers. This page outlines the common reasons for exclusions, the appeal process, and answers to frequently asked questions. For additional assistance, please visit our support server.
Why was I excluded?Copy link to section
All exclusion decisions are taken seriously and reviewed carefully. Common reasons for exclusions include:
| Reason | Description |
|---|---|
| Misuse | Using Boomerang in a manner that violates our Terms of Service. |
| Underage | Accessing the service while under the minimum required age of 13. |
| Impersonation | Falsely assuming the identity of the service or another individual. |
| Misinformation | Spreading false or misleading information about our service or its users. |
How do I appeal my exclusion?Copy link to section
If you believe your exclusion was issued in error or is otherwise unjust, you may submit an appeal at bmrg.app/exclusions/appeal by following the prompts.
All appeals are reviewed and discussed by our Core Team and Management. In most cases, exclusions are only revoked where a genuine error has occurred. Appeals based solely on assurances such as "I won't do it again" or references to elapsed time are not typically considered sufficient grounds for reinstatement.
Am I eligible for a refund following an exclusion?Copy link to section
In most cases, no. Upon purchasing access to Boomerang, you agreed to our Terms of Service, which includes the provision that we reserve the right to revoke access to the service at any time and for any reason. As such, refunds are generally not issued in connection with exclusions. Please do not contact us to request a refund on the basis of an exclusion.
How long do exclusions last?Copy link to section
Exclusions are typically permanent; however, the duration may vary depending on the severity of the violation and the circumstances involved. In limited cases, exclusions may be issued on a temporary basis.
How do I know if my appeal was successful?Copy link to section
If your appeal is approved, you will be contacted via the details provided in your submission. If your appeal is denied, you will not receive a response. Appeals not responded to within 2–3 weeks should be considered unsuccessful. Repeated or unsolicited follow-up contact regarding a pending appeal may negatively impact the outcome.
How do I report a user for an exclusion?Copy link to section
Reports are accepted only for violations of our Terms of Service. Violations of your community's own rules (e.g., inappropriate language) do not constitute grounds for a service-wide exclusion. If you have a valid report, please submit it via our support server.